At Clevoro, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and refunds.

1. Return Eligibility

You can request a return within 30 days of receiving your order if:

• The item is unused, unwashed, and in its original condition.

• The item is in the original packaging with all tags and labels intact.

• You have proof of purchase (order confirmation or receipt).

Note: Personalized or custom-made products are non-returnable unless they arrive damaged or defective.

2. How to Start a Return

To initiate a return, please contact our customer support team:
📧 Email: support@clevoro.store
📞 Phone: +1 541 739 6542

Provide the following details:

• Your order number

• Product name

• Reason for the return

• Photos (if the item is defective or damaged)

Once your return request is approved, we’ll send you instructions on how and where to send the product back.

3. Refund Process

• After receiving and inspecting your returned item, we will notify you via email.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

We only replace items if they are defective, damaged, or shipped incorrectly.
If you need to exchange an item, contact us at support@clevoro.store for further assistance.

5. Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect:

• Contact us within 48 hours of receiving your order.

• Provide photos and details of the issue for a quick resolution.

We will cover all return shipping costs in these cases.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized/customized items

• Items marked “Final Sale”

7. Contact Us

If you have any questions about our Refund & Return Policy, please reach out:
Email: support@clevoro.store
Phone: +1 541 739 6542
Address: 428 Meadowbrook Drive, Eugene, OR 97401, USA

✅ GMC Compliance Notes:

• Clearly outlines the return window and conditions

• Specifies customer rights and store responsibilities

• Provides complete contact information

• Transparent about refund timing and costs